FAQ

*Makeup classes are only offered on classes and workshops (not camp and clubs)

Makeup classes are offered as a courtesy to clients and are pending availability.

  • To be eligible for a makeup class, advanced notice of your absence must be provided (minimum 3-hours, email is preferred)
  • Makeup classes expire at the end of each term – No exceptions
  • A maximum of two (2) make-up classes per term
  • A makeup class can be offered in any other class of equal or lesser value – A great way to try out a new type of class!

No outdoor shoes are permitted in the studio. Please bring indoor shoes, or non-slip socks.

We offer outdoor secure chain stroller parking and recommend that you bring your own lock. You are welcome to borrow one of our locks should you forget.

oaks ‘n acorns is not responsible for items lost, stolen or damaged while on location for any reason.

If you have lost an item please inform a staff member. Found items will be kept on location for max 3 months whereafter they will be donated.

On occasion, oaks ‘n acorns will use photographs, as well as audio and video recordings in their marketing, training, and promotional programs. As a member or visitor to our facility, you may opt out of allowing oaks ‘n acorns to use photographs and recordings taken of you and/or your family. If you do not wish for your child or family to be photographed, or recorded, please specify on your Studio Registration Form or inform the front desk staff.

Play-passes expire 4-months from date of purchase.

Yearly memberships are valid for 12-months from date of purchase.

All purchases are final. No refunds, transfers or credits.

Outside food and beverages are discouraged. Please note that we are not a nut-free facility, should you have any allergies we recommend bringing your own food.

A $100.00+HST non-refundable deposit is required at time of booking to secure requested date and time. Party re-scheduling will only be permitted up 2-weeks prior to original booked date and is subject to availability. Requests must be submitted in writing and is subject to a $20(+hst) rebooking fee. Rebooking must occur within 12 months of originally booked date. No refunds, credits or transfers will be allowed on the non-refundable party deposit.

*Excludes camps

Withdrawal from a program (already started)
No refund will be given. Withdrawal request will be accepted prior to the start of the fourth scheduled class. A $15.00 (+hst) administrative fee applies, and a pro-rated credit will be placed on the clients account for any post-dated classes remaining in the term. Credits are valid for a period up to 1-year. No credit or refund is given on unused classes or eligible makeup classes; client can still use these within set term.

Transfer into another program
Customers can transfer into another program prior to the start of the fourth scheduled class. A $15.00 administration fee applies and any additional classes in the new program transferring into are due at current program cost.

Please email the studio with your complete form (download below)

Transfer and Withdrawal Form

oaks ‘n acorns Inc. reserve the right to cancel or reschedule a class due to low enrolment, instructor illness, or other reasons beyond our control. Customer will be noticed immediately and offered a makeup class or refund without penalty.

oaks ‘n acorns Inc. reserves the right to remove a class participant due to improper behaviour.

oaks ‘n acorns Inc. reserves the right to not allow participant into a class when arriving more than 15 minutes after the start of class.

All clients visiting for Programs and Play are required to sign the studio Liability release form. Below you will find a copy for your records.

Liability Release form while on premise

By signing this form you hereby agree to the following terms and conditions: I hereby release oaks ‘n acorns Inc. and any individual teaching/working at oaks ‘n acorns Inc. from any and all liability while on the premise of oaks ‘n acorns for myself and children and additional people listed for the purpose of classes, play, parties or café visits or any other visit type.

Although every effort has been made to ensure student safety while on premise and/or in class, there are risk due to the physical nature associated with classes/play and injuries may occur.

oaks ‘n acorns Inc. and any individual instructor/staff at oaks ‘n acorns Inc. is not held responsible or legally liable for injuries sustained due to participation in class/play/social visit or injury endured while on premise of oaks ‘n acorns Inc. for any reason.

You and/or your child must be fully able to participate in all activities as set forth by the course outline.

oaks ‘n acorns Inc. or a teacher of oaks ‘n acorns Inc. must be informed if a student is unable to fully participate in a class.

oaks ‘n acorns Inc. has no control over and assumes no responsibility for the practices of any 3rd party company teaching at oaks ‘n acorns Inc.

I expressly relieve oaks ‘n acorns Inc. from any and all liability arising from the practices of any 3rd party.

All terms and conditions are listed clearly on our website under FAQ and are subject to change at any time.

Clients are required to make themselves familiar with oaks ‘n acorns terms and conditions before signing up for a program/class/workshop/play.