Covid-19 Impact

Updated June 14, 2020 – 12:01 PM

Please review the following section to find out information related to your service (past or future) which may have been affected due to Covid-19 and closures in effect.

Our tentative reopening date is Sep 1, or when deemed safe by city officials.

*Note if your service booked is not listed below then it is still subject to our normal purchase policy and all request for withdrawals will be subject to regular withdrawal fees. 

Dear Customer,

As a small local business, we are trying our very best to be fair to everyone when it comes to cancelled classes and services, and we have spend a lot of time taking everyone into consideration when deciding what services would be eligible for refunds, and which are being offered a credit or pass.

We fully understand that these policies will not satisfy everyone, but sadly until the government steps up and starts to offer real help to small businesses such as ours we are limited in our ability to satisfy everyone.

Our appeal to you:

If you are eligible for a refund, consider a credit for a future service instead. 

Your decision alone could mean our business survival. To you, it may be $100 returned but when 200 customers request the same thing our impact is $20000, which is revenue we relied on to pay our rent and bills for the next many upcoming months to stay in business.

We are not a major company, we are parents living in your neighbourhood who has kids in the same schools, with mortgages to pay and our own families to feed, who are fighting hard to still have a business to come back too when this is over so that we can re-hire our staff who also relies on us for their income.

With that being said, we also understand that many families are falling on hard times themselves due to lost jobs which is why the upcoming Spring term does have a refund option (minus the merchant fee that we make zero profit from).

So if you have found the value in having our business in your neighbourhood, by having a safe and fun place to connect with your child, we urge you to consider the impact your request will have, or your email asking for special treatment beyond what we are already offering.

We sincerely thank you for your consideration, best Winnie & Nicole.

We will prioritize full refunds only (minus 4% merchant fee).  No exceptions are made to the conditions of our policy for refunds on account (credits), class credits, make-up classes, or non-refundable deposits and non-refundable memberships. 

Spring Term Participants

A letter has been emailed on April 6, 2020 (check your spam if you did not receive it)

All Spring term programs are now cancelled due to Covid-19 impact. Participants will automatically be credied in full on their account towards future purchases. To request a refund back to your original payment method please download and fill out this form, and submit back via email. Refund request are offered until April 17, 2020, after this date all spring programs will be converted into a credit. 

FORM: Spring Term Refund Request Due to Covid-19

*Only completed sumitted forms will be processed 

Winter Term Participants

A letter has been emailed on April 3, 2020 (check your spam if you did not receive it)

All Winter term programs are now cancelled due to Covid-19 impact. Participants will automatically receive a 3x class pass for the remaining cancelled classes in the term, valid towards any future regular classes upon studio opening. This is similar to makeup classes but they do not expire!

Birthday Parties

(Updated May 29, 2020)

All party deposits purchased are non-refundable as per our terms and conditions, and will not be eligible for a refund due to Covid-19, however, all canceled parties scheduled between March 14 – June 31, 2020 will be eligible to move their party to a new future party date at no transfer fee 1-year into the future.

Please email your party coordinator to request your new party date and time.


Kids Night Out

All Kids Night Out events scheduled to occur between March 14 – June 31 have been cancelled due to Covid-19 impact. Clients will instead have the ability to use their ‘Kids Night Out Pass” towards any future Kids Night Out at no transfer fee, once the studio can safely reopen.

This visit can be booked by the client in their Mindbody account or by emailing us upon re-opening.

Lil Learners Preschool

(updated June 14, 2020)

2019/2020 Preschool

All April, May & June tuition payments for our Lil Learners Program have been canceled (customers are not charged). We are not offering any refunds or credits for the unforeseen forced closure during the period of March 23 – 31, 2020 as per our normal policies of this program.

Current clients in the 2019/2020 program are being emailed on May 30th with instructions related to their pre-paid June tuition. The rest of the 2019/2020 school year is officially canceled due to the emergency closure extending into June now (original end date was June 25, 2020).

Summer preschool & Summer preschool camps

The summer preschool program is now canceled. Participants were emailed on June 14, 2020, with full refund information.

March Break Camp

All March break camp participants were emailed on March 19 with options on how to obtain a refund or credit for their cancelled March Break camp.

*We are not cancelling summer camps at this time (we still plan to run them if permitted and safe to do). If you wish to cancel your upcoming summer camp, it is subject to our normal purchase policy which includes a $50 cancellation fee per camp. 

PA Day Camp – June 5, 2020

The June 5th PA day camp is cancelled. Participants will be refunded back to the original payment method (minus 4% merchant fee). Refunds may take between 6-10 weeks to be issued.

Summer Camp

All summer camps are cancelled. Registered participants were emailed on June 14, 2020, with full information. No action required, refunds are expected to take between 6-10 weeks (minus 4% merchant fee).

(added on June 14, 2020)